APPLY 2 Job Positions of Customer Care Officer Under Statute at NGOMA DISTRICT HEALTH: (Deadline 18 November 2022)

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THE 2 Job Positions of Customer Care Officer Under Statute at NGOMA DISTRICT HEALTH: (Deadline 18 November 2022)

Job description

To ensure that appropriate customer care service and ensuring satisfaction of clients.
• To strengthen the hospital’s credibility, enhances its public image, and develop good will.
• To perform a variety of complex administrative tasks related to promotion and communication activities
• Planning, organizing and controlling customer care activities
• Professional attitude with good inter-personal and communication skills
• Capable of handling confidential information
• To upholding excellent customer care measures; ensure that activities are done in a way that reflects the importance of the customer.
• Research and update customer care developments
• Use standards on Customer care based on International best practices
• Manage customer complaints and customer feedback
• Ensure availability of customer information in all forms
• Advise Staff on trainings in the area of Customer care
• Act as compliance officer in the area of Customer care standards
• Participate in Quality improvement committee as stated


• Work with the Hospital administration to issue press release.
• In collaboration with the District Health team participate in opening and reporting of suggestion boxes information.
• Prepare and submit the monthly, quarterly and annual report on Customer care
• Perform any other duty that may be assigned to him/her from time to time by the management
• Respect the values and taboos as stated in internal rules and regulation.

Minimum Qualifications

  • Advanced Diploma in Office Management

0 Year of relevant experience

  • Bachelor’s Degree in Communication

0 Year of relevant experience

  • Bachelor’s Degree in Public Relations

0 Year of relevant experience

  • Bachelor’s Degree in Office Management

0 Year of relevant experience

  • Bachelor’s Degree in Marketing

0 Year of relevant experience

  • Bachelor’s Degree in Customer Relations

0 Year of relevant experience

  • Bachelor’s Degree in Hospitality Management

0 Year of relevant experience

  • Advanced Diploma in Hospitality management

0 Year of relevant experience

Competency and Key Technical Skills

  • N/A
  • Strong critical thinking skills and excellent problem solving skills.
  • Inclusiveness
  • Accountability
  • Communication
  • Teamwork
  • Client/citizen focus
  • Professionalism
  • Commitment to continuous learning

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